Privacy Policy
Effective Date: 18th December 2025
Controller: Steel Exchange Limited
Company Number: 16918764
Registered Office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB.
1. Introduction
Welcome to STEEL EXCHANGE LTD (“we”, “us”, “our”). We operate the digital steel marketplace at https://steelexchange.co.uk/ (“Site”), connecting buyers and sellers in the steel supply chain. We are committed to protecting your personal information and being transparent about how we collect and use it.
This Privacy Policy explains:
What personal data we collect;
How we use your data;
Who we share it with;
Your rights under UK data protection law; and
How to contact us.
By using our Site, you agree to the collection and use of your personal data in accordance with this policy.
2. The Information We Collect
We may collect personal information including:
a) Identity & Contact Data:Name, email address, phone number, company name, job title — submitted via forms, demo requests, waitlists, or account creation.
b) Technical Data:IP address, device identifiers, browser type, operating system, session data, and cookies.
c) Usage Data:Pages visited, interactions with content, time spent on pages, referrals, clicks, and form submissions.
d) Marketing Preferences:Consent to receive newsletters or promotional communications.
3. How We Collect Your Data
We collect data:
Directly from you when you provide it (e.g., form submissions, contact requests).
Automatically when you browse our Site via cookies and similar tracking technologies.
From third-party service providers (e.g., analytics, hosting, CRM).
4. Cookies and Similar Tracking Technologies
We use cookies and similar tools to improve the Site’s performance and to personalise your experience.Non-essential cookies are only set with your consent (e.g., analytics or marketing tools). You can manage your preferences through your browser and cookie banner.
For details, see our separate Cookie Policy. (You should link to a Cookie Policy here.)
5. Why We Use Your Data & Legal Basis
We process personal data for these purposes:
Purpose
Legal Basis
To provide, operate, and maintain the Site
Performance of contract / legitimate interests
To respond to enquiries and support requests
Legitimate interests
To send marketing communications (with consent)
Consent
To personalise content and improve the Site
Legitimate interests
To comply with legal obligations
Legal compliance
We will only send marketing where you have explicitly consented or where permitted by applicable law.
6. Who We Share Your Data With
We may share data with:
Service Providers (e.g., hosting providers, analytics tools, CRM).
Professional Advisors (e.g., legal, accounting).
Regulators or authorities as required by law.
Business partners where you’ve consented.
We require third parties processing personal data on our behalf to have appropriate security measures and data processing agreements in place.
7. International Transfers
If your data is accessed or stored outside the UK (e.g., by cloud service providers), this is done with appropriate safeguards in place to comply with UK data protection law.
8. Data Retention
We retain personal data only as long as necessary for the purposes described, or as required by law. Retention periods vary by category of data and business needs (e.g., support enquiries, marketing lists).
9. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
Access the personal data we hold about you;
Request correction or deletion;
Restrict processing;
Object to processing;
Withdraw consent at any time;
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, contact us using the details below.
10. Security
We implement organisational and technical measures (e.g., encryption, access controls, secure servers) to safeguard personal data. However, no system is completely secure, so we cannot guarantee absolute protection.
11. Changes to This Policy
We may update this policy to reflect changes in law, technology, or business practices. The latest version will be published here with an updated date.
12. Contact Us
Data Controller: Steel Exchange LtdEmail: enquiries@steelexchange.co.ukAddress: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, UK.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.